Privacy Policy

1.1 Personal Information You Provide
When you interact with our website, sign up for services, or contact us, we may collect:
✅ Name
✅ Email address
✅ Phone number
✅ Billing and payment details (if applicable)
✅ Health and fitness-related information (if provided through consultation forms)

1.2 Automatically Collected Information
When you browse our website, we may collect:
✅ IP address
✅ Browser type and device details
✅ Pages visited and time spent on our site
✅ Cookies and usage tracking (see Section 5 for details)

2. Legal Basis for Processing Data (GDPR & POPIA)
Under GDPR (EU users) and POPIA (South African users), we must have a legal basis for collecting and processing your data. This includes:
📌 Consent: You give explicit permission for us to use your data (e.g., subscribing to emails).
📌 Contractual Obligation: We process data necessary for providing services (e.g., fitness plans, consultations).
📌 Legal Compliance: We may retain certain data as required by law.
📌 Legitimate Interest: For website security, fraud prevention, and service improvement.

3. How We Use Your Information
We use your personal data to:
✔️ Provide and personalize nutrition and fitness services
✔️ Respond to inquiries and customer support requests
✔️ Improve website functionality and user experience
✔️ Process payments securely (if applicable)
✔️ Send newsletters, promotions, or updates (only with your consent)
✔️ Comply with legal obligations

4. Data Protection & Security Measures
We take your data security seriously. Measures include:
🔒 SSL encryption for secure browsing
🔒 Restricted access to sensitive information
🔒 Secure third-party payment processors (if applicable)
🔒 Regular data security checks

5. Cookies & Tracking Technologies
Our website uses cookies to enhance your experience. Cookies may track:
🍪 Website usage (e.g., most visited pages)
🍪 Login sessions
🍪 Preferences and settings

💡 Your Choices: You can manage or disable cookies in your browser settings.

6. Third-Party Services & Data Sharing
We may use third-party providers (e.g., Google Analytics, payment gateways) to enhance our services. These third parties have their own privacy policies.

We do not sell or share your personal information unless required to:
📍 Comply with legal requirements
📍 Provide essential services (e.g., payment processing)
📍 Prevent fraud or security threats

7. Your Rights Under GDPR (EU Users) & POPIA (South Africa Users)
Depending on your location, you may have the right to:

✅ Access Your Data – Request a copy of your personal information.
✅ Correct Your Data – Request corrections to inaccurate data.
✅ Delete Your Data ("Right to be Forgotten") – Request removal of personal information.
✅ Restrict Processing – Ask us to limit how we use your data.
✅ Withdraw Consent – Opt-out of marketing emails at any time.
✅ Object to Data Processing – Stop certain data uses (e.g., profiling for marketing).
✅ Data Portability – Receive your data in a structured format.

How to Exercise Your Rights: Contact us at [email protected] with your request.

8. Data Retention Policy
We keep personal data only as long as necessary for its intended purpose, unless legal obligations require otherwise.

📌 Marketing Emails: We keep your email until you unsubscribe.
📌 Account Information: Retained while your account is active.
📌 Legal Compliance: Some data (e.g., invoices) may be stored for regulatory reasons.

9. International Data Transfers
If you access our website from outside South Africa, your data may be stored or processed in other countries. We ensure that any international transfers comply with GDPR & POPIA requirements for data protection.

10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in regulations or our services. We encourage you to review this page regularly.

11. Contact Information
For privacy-related questions or requests, contact us at:

📩 Email: [email protected]
🌍 Website: www.tjaartinakuhn.com